Kayno Labs Privacy Policy for Douglass

Last Updated: 1/1/2026

Introduction

Kayno Labs, Inc. ("Kayno Labs," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal data when you use Douglass — our AI-powered data analysis platform — and related services (collectively, the "Service"). By using the Service, you consent to the practices described in this Privacy Policy.

This policy does not apply where Kayno Labs acts as a data processor for commercial customers using Douglass in an enterprise or team setting. In those cases, data use is governed by customer agreements.

1. Personal Data We Collect

A. Personal Data You Provide

  • Account Information: Name, email address, and credentials when you sign up.
  • Payment Information: Provided to process purchases or paid features.
  • Inputs and Feedback: Content, queries, and feedback you submit.
  • Communication Information: Messages or interactions with our team.

B. Automatically Collected Data

  • Device Information: Browser type, OS, device type.
  • Log Information: IP address, error logs, usage patterns.
  • Usage Data: Page views, interactions, click behavior.
  • Cookies & Similar Technologies: For performance, analytics, and personalization.
  • Location Information: Inferred from IP address for fraud prevention and regional support

C. What We Don't Collect

We do not knowingly collect sensitive data (e.g., health or biometric information) or data from children under 18. If such data is found, we will delete it.

2. How We Use Personal Data

  • To provide and maintain the Service.
  • To manage your account and facilitate payments.
  • To personalize and improve features and user experience.
  • To communicate with you about Service updates and support.
  • To detect, prevent, and address fraud, abuse, and violations.
  • To comply with legal requirements.
  • To enforce our Terms of Service.

We do not use your Inputs or Feedback for model training unless:

  • You explicitly opt in;
  • You flag content for review;
  • You submit it as Feedback.

We may use anonymized, aggregated data to improve the Service or for research purposes.

3. How We Share Personal Data

  • Vendors & Service Providers: For hosting, support, analytics, payments.
  • Legal Compliance: As required by law, court orders, or regulations.
  • Business Transfers: In connection with mergers, acquisitions, or reorganization.
  • Affiliates: Controlled or commonly controlled entities.
  • With Your Consent: Through in-app sharing features or explicit permission.
  • Administrators: If your account is provisioned by an organization.
  • Third-Party Integrations: Subject to their respective privacy policies.

4. Data Retention

We retain personal data only as long as necessary to:

  • Deliver the Service;
  • Meet legal obligations;
  • Resolve disputes;
  • Enforce agreements.

Data retention timelines vary depending on the type and purpose of the data.

5. Security

We use reasonable administrative, technical, and physical safeguards to protect your personal data. However, no system is entirely secure. You are responsible for managing access to your devices and credentials.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access your data;
  • Request deletion or correction;
  • Object to processing;
  • Request data portability;
  • Withdraw consent.

To exercise these rights, contact us at support@kaynolabs.ai. We may request additional information to verify your identity.

We do not sell or share your personal data for cross-context behavioral advertising or targeted ads.

7. International Data Transfers

Douglass is hosted in the United States. By using our Service, you consent to the transfer of your data to the U.S. or other jurisdictions. We ensure adequate protections are in place where required by law.

8. Updates to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and reflected by the "Last Updated" date above. Continued use of the Service after changes means acceptance of the revised policy.

9. Contact Us

We encourage you to contact us at support@kaynolabs.ai if you have any questions about this Privacy Policy.